FAQ

Your most frequently answered questions answered now.

How can I buy your product?

Please refer to our interactive sales map and contact your local salesman for detailed information.

If I am an end user, can I buy product directly from you?

It is our policy to only sell product through our official distributors. Please refer to our interactive sales map and contact your local salesman for detailed information.

I am having technical issues with your product, who should I contact?

Please contact your local salesman. You can also contact our head office directly at 281-240-5600

What are the differences between your Frontiarc-711 and your DW-50 welding wires?

Both wires meet the AWS A5.20 E71T-1C/1M H8 classification. The difference is that DW-50 contains a fast-freeze slag formula that makes this wire more suitable for out of position welding. Frontiarc-711 is ideal for flat and horizontal positions.

What is the difference between the DW-3XXLP and DW-3XXL series?

LP series is for out of position welding, while L series is for flat and horizontal positions.

I am interested in one of your automation solutions. Where can I find more information?

Please send an email to Matt Ackermann or call our head office directly at 281-240-5600.

Where can I find a specific certificate for a product I already have/use?

Please refer to the “Certs” section of this website or call our head office directly at 281-240-5600. Please make sure you have the specific lot number you are requesting.